We will introduce a case where the device information we wanted to find from the accumulated data could be retrieved immediately, greatly speeding up our response to customers!
We would like to introduce a case where Okamoto Equipment Co., Ltd. implemented "Ninomaru EX," which we handle.
The company previously created construction ledgers only for large projects by hand. As a result, when inquiries about repairs came from customers without a construction ledger, it took a long time to search through past invoices, leading to delayed responses.
After implementation, it became easy to input costs for purchases, outsourcing, labor, and expenses. Additionally, by assigning a construction number to all projects for management, we received feedback that the billing and payment status became clear.
[Challenges Before Implementation]
- Construction ledgers were created only for large projects by hand.
- When inquiries about repairs came from customers without a construction ledger, it took time to search through past invoices, resulting in delayed responses.
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